Delivery Policy

Effective Date: December 30, 2024

At Glintopin, we are committed to ensuring that your artwork arrives safely and promptly. This Delivery Policy outlines our shipping methods, timelines, and procedures for all orders placed through our website, https://glintopin.com/. We strive for transparency in our shipping practices and want you to be well-informed about what to expect when receiving your purchased art. By placing an order with Glintopin, you agree to adhere to the following terms and conditions.

1. Shipping Destinations

Glintopin currently offers shipping to the following destinations:

  • Domestic Shipping: We ship to all addresses within the United States, including Alaska and Hawaii.

  • International Shipping: We also provide international shipping to a selected list of countries. Please see the list of eligible countries at checkout. This list is subject to change based on international shipping regulations and import/export restrictions. If your country is not on the list, please contact us directly at info@glintopin.com to inquire about shipping options.

2. Shipping Methods

Glintopin partners with reputable shipping carriers to ensure the secure and reliable delivery of your artwork. The specific shipping method used may vary depending on your location, and the size, weight, and fragility of your purchase. We generally use the following methods:

  • Standard Shipping: This method typically uses ground transportation for domestic orders, and appropriate postal services for international orders. Delivery times may vary based on your destination.

  • Expedited Shipping: For those who require faster delivery, we offer expedited shipping. This option reduces transit time and prioritizes your order with the carrier.

  • Specialized Art Courier Services: For larger, high-value, or particularly fragile pieces, we utilize specialized art courier services that have expertise in handling delicate items. This option ensures the best possible care during transport and may include white-glove delivery in some areas.

  • Local Pickup: For customers located near Seattle, Washington, we offer the option to pick up your artwork directly from our location. You will be notified by email when your order is ready for pickup. Please contact us to coordinate a pickup time.

3. Shipping Costs

Shipping costs are calculated based on several factors, including:

  • Shipping Destination: Shipping costs vary depending on your location, both domestic and international.

  • Weight and Dimensions: The weight and dimensions of your packaged order will significantly impact shipping costs. Larger and heavier items may incur higher shipping fees.

  • Shipping Method: Expedited and specialized art courier options will have higher costs than standard shipping.

  • Insurance: For valuable art pieces, we may add insurance costs to protect against damage or loss during transit.

  • Packaging Materials: We use high-quality packaging materials designed to protect art during transit, which affects shipping costs.

The exact shipping costs will be displayed during the checkout process before you confirm your order. We aim to provide transparent and fair shipping pricing.

4. Processing Time

Orders are typically processed within 1-3 business days of receiving payment confirmation. Please note that processing times may vary during peak seasons or holidays. Custom or specially commissioned art pieces may require additional processing time. You will receive a notification with tracking details once your order has been shipped.

5. Delivery Times

Delivery times vary depending on your location and the chosen shipping method. Please consider the following estimated delivery timeframes:

  • Domestic Standard Shipping: 3-7 business days

  • Domestic Expedited Shipping: 1-3 business days

  • International Standard Shipping: 7-21 business days (This timeframe may vary depending on the specific destination country and customs processing times.)

  • Specialized Art Courier Shipping: Delivery timeframes will be communicated to you directly by the art courier service.

These delivery times are estimates and may be affected by factors beyond our control, such as weather conditions, holidays, or customs delays.

6. Tracking Information

Upon shipment of your order, you will receive a confirmation email with tracking information (if applicable). You can use this tracking number to monitor the status of your delivery. Please note that international tracking may not be available in all regions.

7. Customs and Import Duties

International orders may be subject to import duties, taxes, and customs clearance fees imposed by the destination country’s customs authorities. These charges are the responsibility of the recipient and are not included in the shipping fees. Glintopin is not liable for any delays caused by customs processing. Please check with your local customs office for information about import regulations and charges.

8. Packaging

We take the utmost care in packaging all artwork to ensure its safe delivery. Each piece is carefully wrapped, padded, and placed in robust packaging. We use high-quality materials and continuously review our packaging methods to provide the best protection during shipping.

9. Delivery Issues

If your order is delayed, damaged upon arrival, or if you encounter any other delivery problems, please contact us immediately at info@glintopin.com. We will work with our shipping partners to resolve the issue as promptly as possible. Photos of any damages are helpful in this process.

10. Changes to Delivery Policy

Glintopin reserves the right to modify this Delivery Policy at any time. Any changes will be posted on this page, and it is your responsibility to review this policy periodically. Changes to this policy will be effective immediately upon posting on our website. We advise you to check this policy regularly to stay informed of our terms and conditions.

Contact Information

For any questions or concerns regarding our Delivery Policy, please do not hesitate to contact us: