Refund and Return Policy – Glintopin

Effective Date: July 5, 2025

At Glintopin, we are committed to delivering high-quality art prints and ensuring your complete satisfaction with every purchase. We understand that issues may occasionally arise, and we aim to make our return and refund process transparent, fair, and hassle-free to protect your peace of mind.

By placing an order on https://glintopin.com, you agree to the terms outlined in this Refund and Return Policy. Please read carefully before making a purchase.

1. Eligibility for Returns

You may request a return under the following circumstances:

1.1 Damaged or Defective Items

If your artwork arrives damaged or with a manufacturing defect, you may request a refund or replacement.

  • Deadline: Within 14 days of receiving your order.

  • Requirements: Provide clear photos or videos of the damage/defect, including the original packaging if possible.

1.2 Incorrect Items

If you receive an item different from your order:

  • Deadline: Within 14 days of receiving your order.

  • Requirements: Submit proof (photos/videos) of the incorrect item for verification.

1.3 Non-Satisfaction (Change of Mind)

If you are not fully satisfied with your purchase for reasons other than damage or error, you may request a return under the following conditions:

  • Deadline: Within 30 days of receiving your order.

  • Requirements:

    • Item must be unused, in original condition.

    • Must include original packaging, tags, and accessories.

    • Subject to a 15% restocking fee.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom or personalized items (including prints with custom text or design).

  • Items damaged due to improper handling (heat, moisture, misuse).

  • Used or altered items without original packaging.

  • Clearance or sale items unless damaged or defective.

  • Digital products (e.g., downloadable files).

3. How to Initiate a Return

To ensure your return is processed efficiently, please follow these steps:

3.1 Contact Us

Email info@glintopin.com or call 360-469-9017 within the applicable return window. Include:

  • Your order number.

  • Reason for return.

  • Clear images/videos (if applicable).

3.2 Receive Return Authorization (RA)

If your request is approved, we will issue a Return Authorization (RA) number with detailed shipping instructions.

3.3 Package and Ship the Item

  • Securely package your item to prevent damage during return transit.

  • Clearly write the RA number on the package.

  • Use a trackable and insured shipping method for your protection.

4. Return Shipping Costs

  • For Damaged, Defective, or Incorrect Items: We will provide a prepaid return label and cover all return shipping costs.

  • For Non-Satisfaction (Change of Mind) Returns: Customers are responsible for return shipping costs. We recommend using a trackable courier for security.

5. Refunds

  • Refunds will be issued to the original payment method used during purchase.

  • Processing time may take up to 10 business days after the returned item is received and inspected.

  • A 15% restocking fee applies only to non-satisfaction returns.

  • Processing times may vary depending on your bank or payment provider.

6. Replacements

  • A replacement will be shipped once the returned item has been received and inspected.

  • If the original item is out of stock, we will offer a comparable item or a full refund.

  • You will receive an email notification when your replacement is shipped or your refund is processed.

7. Exchanges

Glintopin does not offer direct exchanges. If you wish to exchange an item:

  1. Return the unwanted item for a refund following the process above.

  2. Place a new order for the desired item.

8. Additional Terms

  • Returns that do not follow this policy may be refused.

  • We are not responsible for lost or damaged return shipments.

  • Refunds are only issued to the original payment method.

  • We are not liable for packages marked as “delivered” by the carrier but reported missing.

9. Policy Updates

We may update this Refund and Return Policy periodically. All changes will be posted on this page with an updated effective date. Continued use of our site after updates constitutes agreement to the revised terms.

10. Contact Information

If you have any questions about this Refund and Return Policy or require assistance, please contact us: